Privacy Policy

Privacy Policy

Introduction

Welcome to https://ai-payment-decline-resolution-workflows.livebursts.com (hereafter referred to as “AI Payment Decline Resolution Workflows,” “the Company,” or “we”). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines our practices regarding the collection, handling, storage, and disclosure of information in compliance with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in electronic documents
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), USA
  • Colorado’s Consumer Protection Act (CPA)
  • Utah’s Consumer Sales and Service Act (UCPA)
  • Connecticut’s ConnectiCUT Data Privacy Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy applies to all aspects of our online presence, including but not limited to:

Please note that this policy does not cover third-party platforms, applications, or services accessed through links on our website. These entities have their own privacy policies, and we encourage you to review them before using such services.

Processing Activities

This Privacy Policy governs your interactions with us when:

  • You create an account and use our applications and services as an authorized user.
  • You visit our websites linked to this Privacy Statement.
  • You receive communications from us, including newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect several types of personal data to enhance your experience and provide our services effectively:

  • Account Information: This includes user names, email addresses, and passwords used to access your account.
  • Payment Information: Details related to payment methods, such as credit card numbers, expiration dates, and security codes.
  • Financial Information: Transaction history and financial data associated with your use of our services.
  • Purchase Information: Records of products or services purchased from us, including quantities and purchase dates.
  • Mobile Device Identifiers: Unique identifiers assigned to your mobile device, such as IP addresses, device IDs, or advertising IDs.
  • Location Data: Information about your geographical location when you interact with our services.
  • Feedback: Your opinions, suggestions, and comments provided to us through surveys, reviews, or direct communication.
  • Social Media Information: Data from social media platforms when you choose to log in and share information through such integrations.
  • Product Information: Details about products or services of interest that you view on our websites, including product specifications and preferences.

We gather this data through various methods: user input forms, account settings, browsing activities, server logs, cookies, and third-party data providers.

Cookies

Cookies are small text files stored on your device when you visit our website or use our applications. We utilize cookies to enhance your experience and for analytical purposes:

  • Strictly Necessary Cookies: These ensure the basic functionality of our website and applications, such as enabling secure connections.
  • Preference Cookies: They remember settings and preferences you’ve chosen to customize your experience.
  • Analytics Cookies: Used by analytics tools to collect data about how visitors interact with our platform, helping us improve performance and usability.

You can control non-essential cookies through our Cookie Manager, allowing you to adjust your cookie preferences.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, plus an additional period to comply with legal obligations or resolve disputes. Once the retention period expires or upon your request for deletion, we will securely delete or anonymize your personal data from our systems and records.

Your Rights

Depending on your location, you may have certain rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you.
  • Rectification: You can ask us to correct any incomplete or inaccurate personal data.
  • Erasure (Right to be Forgotten): In certain circumstances, you can request the deletion of your personal data.
  • Restriction: You may limit our processing of your personal data under specific conditions.
  • Portability: You have the right to receive a copy of your personal data in a structured, commonly used format.
  • Objection: You can object to the processing of your personal data for direct marketing or other purposes.
  • Non-Discrimination: You cannot be discriminated against for exercising your data protection rights.

To exercise these rights, please contact our Data Privacy Team at [email protected] or through postal mail to the address provided below.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website, and we encourage you to review it regularly for the latest information.

Contact Information

For inquiries, requests to unsubscribe from communications, or questions regarding data privacy, please contact us:

  • Email: [email protected]
  • Postal Mail: AI Payment Decline Resolution Workflows, Privacy Team, [Address], [City, State, ZIP Code]